Frequently Asked Questions

Everything you need to know about your milkshakehair experience.

Are your hair products safe for color-treated hair?

Yes, all our formulas are specifically designed to be sulfate-free and color-safe, ensuring your vibrant salon professional color lasts longer while maintaining optimal moisture levels.

How long does shipping typically take?

We process orders within 1-2 business days. Standard domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product in its original packaging for a full refund or exchange, minus shipping costs.

Do you test your products on animals?

No, milkshakehair is committed to ethical beauty. We are strictly cruelty-free and do not test any of our finished products or ingredients on animals.

How can I track my order?

Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery status.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.